Terms & Conditions
Return Policy
Timeline
The buyer has 14 days to initiate the return policy. First the buyer must email us a picture of the Kitchen Stove / Cooking Range top or the front bottom and we will reply you with the instruction for further action. Our product return department is all ways there to work with you to provide the best reasonable option depending on the situation. Once you receive the return process instructions you have 30 days to mail the return product.
Manufacture defect
In the event of, the product has a manufacturing defect, replacement will be shipped with no charge.
Due to other reasons
In the event of the buyer has bought the wrong Item without selecting the correct type of the product that fits the buyers Stove / Cooking Range the buyer will have to pay for the return shipping . After 3 business days upon receiving the return product, in good condition, replacement will be shipped back to buyer and shipping will be charged to buyer.
In the event of, buyer want to return the product for no reason we are unable to issue refund.
In the event of, damage occurring to product due to improper installation the seller has the discretion to: ship replacement product; replace the damaged part; issue full refund; issue partial refund; refrain from issuing refund.
Safety and Warranty
Since BP is not close to heat sources, not even deflection heat or flame, we have used plastic. Since Top Seal Strip (TTS) is close to burners we have used high fire resistance and flame retardant material. The Top Seal Strip will not catch fire until it is subjected to 2800 Fahrenheits temperature. The Top Seal Strip will melt and deform if it is subjected to 850 Fahrenheits heat for more than 10 minutes. The Dirt Preventer Kit can last for 3 to 4 years or even more depending on the number of cooking hours.
This product is designed for Domestic Household Use Only. If over heated cooking oil spill on the cook top and catch fire and if that fire reach Top Seal Strip the strip will get deform after couple of minutes. Such occurrences ( Oil spill catch fire) are considered as non domestic use since such use is illegal in residential buildings. Hence such damage to product is not covered under our warranty. During such occurrence the Top Seal Strip will not catch fire but Top Seal Strip will deform and will become redounded (can not use again). The Dirt Preventer Kit has a 90 Days warranty against manufacturer’s defects when used within the conditions mentioned above.. Further commerce industry warranty standards may apply. Please adhere to your community rules and regulations.